Ticketing software for the people who run the box office
Tickets, seats, add-ons, orders, attendees and the door, all in one Billetto admin. Resend tickets, change a seat, refund an order and set up scanning without switching tools.
No setup fee · No monthly fee · No subscription
Your whole ticketing day in one admin
From the first sale to the last scan, the work of a ticketing manager sits in one place, next to the events it belongs to.SEE IT IN ACTION
Your box office, the way it looks in Billetto
ORDERS
Fix any order in seconds
Search by customer info, filter the list and open the order. The fixes buyers ask for most are one click away.
- Resend, forward or download the ticket PDF
- Refund an order or move a guest to another seat
- Search, filter and export orders in seconds
SEATING
Draw your own seating chart
Draw your venue once and connect the seating chart to your events, bookings or memberships. Start with a simple small room, or build a larger venue with sections, floors and zones.
- Seated sections and floors for theatres, halls and arenas
- Zones for standing areas, terraces and whole areas
- Change a guest's seat straight from the order
ADD-ONS AND GIFT CARDS
Sell more than the ticket
Offer food, drinks, parking and merchandise next to the ticket. Make an add-on for one event, or create it at account level and share the stock across all your events.
- Event-specific or account-level add-ons with shared inventory
- Sold and remaining quantity for every add-on at a glance
- Gift cards and memberships sold from the same box office
IN PERSON AND SCANNING
Set the rules for the door
Decide how tickets are scanned, give your door team the access they need, and sell at the door with POS or the Billetto apps.
- Allow multiple scans of the same ticket, or scan guests out automatically when they scan in again
- Event keys that give staff access to scanning or sales
- Scan tickets and track arrivals with the Billetto apps for iOS and Android
MARKETING INTELLIGENCE
See who's buying, and from where
Audiences, offers, channels and maps sit next to your sales, so you can see which touchpoints sell tickets and where your buyers live.
- Audiences that show who your buyers are
- Channels that track sales from every marketing touchpoint
- A heatmap of where your buyers are
Sell wherever your buyers are
The same tickets, seats and add-ons on every channel you sell through, and every sale in the same order list.
Every event gets a checkout where buyers choose their tickets, seats and add-ons.
Explore checkout Widgets on your websiteEmbed ticket sales on your own website, so the programme and the checkout sit together.
Explore widgets At the doorSell walk-up tickets with POS on a laptop, tablet or phone, into the same event as your online sales.
Explore in person MembershipsSell memberships and find them on the Attendees page, next to orders and tickets.
Explore memberships Offers and codesCodes for members, partners and campaigns, with redemptions tracked in the same admin.
Explore offers Billetto AdvertisingReach new buyers. Organisers using Billetto Advertising sell 21% more tickets on average.
Explore advertisingLess switching, faster answers
Without one admin
- Seating in one tool, tickets in another and a spreadsheet for add-ons
- Customer emails that take three logins to answer
- Door sales and scanning on separate systems
- Sales numbers pieced together after the event
With Billetto
- Seating charts, tickets and add-ons set up on the same event
- Resend, forward, refund or change a seat straight from the order
- Event keys that give staff access to scanning or sales
- Channels, audiences and maps next to your sales
Ticketing that already runs at scale
Venues, festivals and organisations in 14 countries run their ticketing on Billetto.
- Box office
- Customer service
- Door team
- Seating
- Marketing
- Finance
Sell at the desk with POS or the app
Walk-up sales go into the same event as online sales.
- POS for sales at the door
- The Billetto apps for iOS and Android
- Add-ons sold next to the ticket
How an evening at the desk works
Walk-up guests buy their tickets at the POS, and every sale lands in the same event as your online sales.
Answer every ticket question from the order
Find the order, fix it and move on.
- Search orders by customer info
- Download, resend or forward the tickets as a PDF
- Refund an order or change a seat
How a lost-ticket email gets answered
A buyer can’t find their tickets. Search for their name, open the order and resend the tickets, before the next email lands.
Give the door team the access they need
Set the rules before doors open.
- Event keys for scanning or sales
- Allow or block multiple scans of the same ticket
- Automatic scan-out when a new scan-in is detected
How doors open on a busy night
The main entrance gets an event key for scanning and the door sales desk gets a key for sales. Staff scan tickets and track arrivals with the Billetto apps for iOS and Android.
Draw the venue once, use it for every event
From a small room to a hall with several floors.
- Sections and floors for seated halls
- Zones for standing areas and terraces
- Seating charts connected to events, bookings or memberships
How a new season is set up
The main hall is drawn once, with stalls and a balcony. Each new show in the season is connected to the same chart, ready for sale.
See which touchpoints sell tickets
Marketing data sits next to your sales.
- Channels for every marketing touchpoint
- Audiences that show who your buyers are
- Offers and codes for campaigns
How a campaign is measured
The newsletter, the QR roll-up in the foyer and the widget on your website each get their own channel, so you can see the tickets each one sold.
Clear payouts after every event
Know what was sold and what is paid out.
- Payouts 3–5 working days after the event
- A receipt that breaks down revenue and fees
- Refunds handled on the order
How an event is closed
After the event, the revenue is paid out with a receipt that shows ticket revenue and Billetto fees, so finance can match it without chasing the box office.
Ready for your first event in four steps
Here’s how most ticketing teams get started.Simple pricing, charged per ticket
Billetto doesn’t charge a setup fee or a subscription.
It’s free to get started. Billetto earns a fee of 3.99% + €0.90 per ticket, excluding VAT, which can be added on top of the ticket price or included in it.
Looking for something specific? See enterprise ticketing, ticketing for organisations, festival ticketing and concert ticketing.
No setup fee or subscription
Nothing up front: Billetto’s fee is charged per ticket.
Growth plan
Organisations selling more than 1,000 tickets a year can get custom pricing and their own Customer Success Manager.
Payouts after every event
Ticket revenue is paid out 3–5 working days after the event.
Questions from ticketing managers, answered
Answers about orders, seating, add-ons and the door. Question not covered here? Talk to our team.
Yes. Open the order on the Attendees page and resend the tickets, or download or forward them as a PDF.
Yes. Refund is one of the actions on the order, next to resending the tickets and changing a seat.
Yes. On seated events you can change a guest’s seat straight from the order.
Yes. Draw your venue with sections, floors and zones, and connect the seating chart to your events, bookings or memberships.
Extras sold next to the ticket, such as food, drinks, parking or merchandise. Create an add-on for one event, or at account level to share the inventory across events. Gift cards and memberships are sold from the same account.
Yes. The Attendees page has tabs for orders, tickets, memberships, waitlists and followers.
Yes. Buyers can purchase online or at the door, and POS turns a laptop, tablet or smartphone into a point of sale. See in-person sales.
Under In person and scanning you can allow multiple scans of the same ticket, and scan guests out automatically when a new scan-in is detected.
Event keys give staff access to scanning or sales for your events.
There’s no setup fee or subscription. Billetto charges 3.99% + €0.90 per ticket, excluding VAT, which can be added on top of the ticket price or included in it. Organisations selling more than 1,000 tickets a year can get custom pricing on the Growth plan. See pricing.