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Box office software for UK ticketing teams
Seats, tickets, add-ons, orders, attendees and door sales live together in a single Billetto admin. Resend tickets, swap a seat, refund an order or set up scanning without hopping between systems.
No set-up fee · No monthly fee · No subscription
Every part of the box office day, in one admin
From the first ticket sold to the final scan on the door, everything a box office manager handles sits right alongside the event it relates to.SEE HOW IT WORKS
Your box office, as it looks inside Billetto
ORDERS
Sort out any order in seconds
Look a customer up, narrow down the list and jump into their order. The changes people ask for most are only ever one click away.
- Resend, forward or download the ticket PDF
- Refund an order or move a guest to a different seat
- Find, filter and export orders in no time
SEATING
Design your own seating plan
Map out your venue once, then link the seating plan to your events, bookings or memberships. Begin with a simple small room, or build a bigger venue with sections, floors and zones.
- Seated sections and floors for theatres, concert halls and arenas
- Zones for standing areas, terraces and entire areas
- Swap a guest’s seat directly from their order
ADD-ONS AND GIFT CARDS
Sell more than just the ticket
Offer food, drinks, parking and merch alongside the ticket. Create an add-on for a single event, or set it up at account level and share the stock across every event you run.
- Add-ons per event or at account level, with shared stock
- Sold and remaining quantities for each add-on at a glance
- Gift cards and memberships sold through the same box office
IN PERSON AND SCANNING
Set the rules for your door
Decide how scanning behaves, hand your door staff the right level of access, and take sales on the door with POS or the Billetto apps.
- Let one ticket be scanned repeatedly, or check guests out automatically as they scan back in
- Event keys granting your team scanning or selling rights
- Track arrivals and scan tickets on the Billetto apps for iOS and Android
MARKETING INTELLIGENCE
See who’s buying, and where from
Audiences, offers, channels and maps sit alongside your sales, so you can see which touchpoints are selling tickets and where your buyers live.
- Audiences that show you who your buyers are
- Channels tracking sales from every marketing touchpoint
- A heatmap showing where your buyers are based
Sell wherever your audience is
The same tickets, seats and add-ons across every channel you sell on, with every sale landing in one order list.
Each event gets its own checkout, where buyers pick their tickets, seats and add-ons.
See checkout Widgets for your websiteEmbed ticket sales on your own site, so your programme and the checkout sit side by side.
See widgets On the doorSell tickets to walk-ups with POS on a laptop, tablet or phone, straight into the same event as your online sales.
See in-person sales MembershipsSell memberships and find them on the Attendees page, alongside orders and tickets.
See memberships Offers and discount codesCodes for members, partners and campaigns, with every redemption tracked in the same admin.
See offers Billetto AdvertisingReach new audiences. Organisers who use Billetto Advertising sell 21% more tickets on average.
See advertisingFewer tabs open, quicker replies
Spread across separate tools
- A seating system, a ticketing system and a spreadsheet just for add-ons
- Three logins to deal with a single customer email
- Scanning on one platform and door sales on another
- Sales reports stitched together after the show
All in Billetto
- Seating plan, tickets and add-ons configured on one event
- Resend, forward, refund or swap seats without leaving the order
- Event keys handing staff scanning or sales access
- Channels, audiences and maps right next to your takings
Ticketing proven at scale
Venues, festivals and organisations across 14 countries, the UK included, run their ticketing on Billetto.
- Box office
- Customer service
- Door team
- Seating
- Marketing
- Finance
Serve walk-ups with POS or the app
Over-the-counter sales are recorded against the same event as online bookings.
- POS for selling on the door
- Billetto’s iOS and Android apps
- Add-ons offered with every ticket
A typical evening at the box office
Customers without a booking pay at the POS, and each sale lands in the event alongside everything booked online.
Deal with any ticket query in the order itself
Look it up, sort it out, on to the next one.
- Look orders up using customer details
- Download the ticket PDF, resend it or forward it
- Issue refunds or swap seats
Handling a lost-ticket email
Someone emails to say their tickets have vanished. Type in their name, open their order and resend everything before the next query lands in the inbox.
Get your door staff exactly the access they need
Agree the rules well before doors.
- Event keys for scanning or selling
- Choose whether a ticket can be scanned more than once
- Guests automatically scanned out when they scan back in
Doors on a packed night
The main entrance team holds an event key for scanning, while the door sales desk has a key for selling. Everyone scans tickets and follows arrivals on the Billetto apps for iOS and Android.
Map the venue once, use it for every event
From a small studio to a hall with several floors.
- Seated sections and multiple floors
- Standing zones and terraces
- Plans linked to events, bookings or memberships
Setting up a new season
The main auditorium is mapped once, with stalls and a circle. Every new show in the season is linked to the same plan, ready to go on sale.
Find out which promotions actually sell
Campaign data lives right next to your takings.
- A channel for each marketing touchpoint
- Audiences profiling who buys from you
- Offers and discount codes for campaigns
Measuring a campaign
The email newsletter, the QR pull-up banner in the foyer and the widget on your website each get their own channel, so you can see how many tickets each one sold.
Clean payouts once every event wraps
Always know what’s sold and what’s due.
- Payouts sent 3–5 working days post-event
- A receipt itemising revenue and fees
- Refunds processed on the order
Settling up after a show
Takings are paid out with a receipt that separates ticket revenue from Billetto fees, so your finance team can reconcile without having to chase the box office.
Up and running in four steps
Here’s how most box office teams get going.Straightforward pricing, charged per ticket
No set-up fee. No subscription.
Signing up costs nothing. Billetto’s fee is 3.99% + £0.90 per ticket, excl. VAT, and you choose whether customers pay it on top of the ticket price or it comes out of it.
Looking for something more specific? Explore enterprise ticketing, ticketing for organisations, festival ticketing and concert ticketing.
Zero up-front costs
Billetto earns its fee per ticket, never in advance.
Growth plan
Selling over 1,000 tickets a year? You can get custom pricing and a dedicated Customer Success Manager.
Paid after every show
Your ticket revenue is paid out to you 3–5 working days after each event.
Your box office questions, answered
Orders, seating, add-ons and door sales, all covered. Can’t see your question? Speak to our team.
Of course. Find their order on the Attendees page and resend the tickets, or download the PDF or forward it to another address.
Refunding sits with the other order actions, such as resending tickets and swapping seats, so it is always one click away.
Yes, on any seated event. Open the guest’s order and change the seat there.
Yes. Lay out your venue using sections, floors and zones, then link that plan to your events, bookings or memberships.
Anything you sell with the ticket, from food and drinks to parking or merch. An add-on can belong to one event, or sit at account level so several events draw on one pool of stock. Gift cards and memberships are sold through that same account too.
On the Attendees page, where orders, tickets, memberships, waitlists and followers are split across their own tabs.
Yes. Customers can book online or pay on the door, with POS running on a laptop, tablet or smartphone as your point of sale. More on in-person sales.
Head to In person and scanning to let one ticket be scanned repeatedly, or to have guests scanned out automatically whenever a fresh scan-in is picked up.
It gives members of staff access to scanning or sales for your events.
Nothing to set up and no subscription. The fee is 3.99% + £0.90 per ticket, excl. VAT, and you decide whether it goes on top of the ticket price or is included in it. Selling over 1,000 tickets a year? The Growth plan offers custom pricing. UK pricing.